Reference

Legal Terms That Apply to Your Account

Access to 10tk depends on your local law and the region you are in — read these terms before you use the platform. This page covers eligibility, jurisdiction rules, account conditions, and how to reach us with any legal query.

Jurisdiction-dependent accessAccount eligibility rulesBangladesh-region policyContact rights included
10tk Legal Terms That Apply to Your Account
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about your rights, account status, or how a specific term applies to you, our support team handles legal and policy queries through the channels below. Response times vary by channel and query type.

Live Chat Open the chat window from any page on 10tk to raise a policy or account query directly. Available during platform operating hours for Bangladesh.
Email Support Send detailed legal or account queries by email. Include your registered account details so we can locate your record and respond accurately.
Help Centre Browse the Help Centre for answers on account eligibility, payment policy, and jurisdiction questions before raising a direct support request.
ACCOUNT SECURITY AND DATA

How We Handle Your Account and Data

Your account data is held securely and used only for the purposes set out in our privacy policy. We do not sell personal information to third parties. Cookie use on the platform is limited to session management and basic analytics — you can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep account records for as long as required by applicable law and our internal policy. You can request a summary of the data we hold by contacting support.

Account Security

Accounts are protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze your account.

Cookie Policy

Cookies on 10tk handle session state and basic usage analytics. No advertising cookies are set without your consent. Manage preferences in your browser.

Change Requests

To update personal details, request data deletion, or ask about retention periods, contact us via email with your account reference and the specific change needed.

Common Legal and Policy Questions

These are the questions we receive most often about account eligibility, data rights, and how our terms apply in Bangladesh.

Access depends on your local law and the region you are in. We do not confirm legality on your behalf — check whether this type of service is permitted where you are before registering.

You must be of legal age in your jurisdiction to open and use an account. Accounts found to belong to underage individuals are closed and any balance handled per our policy.

Email our support team with your registered account details and a clear data-access request. We will respond with the information we hold within a reasonable timeframe under applicable rules.

Yes. Send a deletion request by email with your account reference. Some data may be retained for the period required by law even after deletion of your active account record.

Funds in a suspended account are handled according to the policy in effect at the time of suspension. Contact support with your account details to understand the specific steps that apply.

We update this page when terms change. Continuing to use the platform after an update means you accept the revised terms. Check this page periodically to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.