Reference

Terms That Govern Your 10tk Account

These terms set out what you agree to when you access 10tk, including how your account works, how payments via bKash, Nagad, and Rocket are handled, and what applies based on your location. Access and use depend on your local law and eligible region.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to change with notice

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What These Terms Actually Cover

10tk Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing 10tk, you confirm you meet the eligibility requirements in your region and that the service is permitted under your local law. These terms cover account registration, deposit and withdrawal conduct, and how payment transactions through bKash, Nagad, and Rocket are processed and verified. Each

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payment method has its own verification step — for bKash and Nagad, that means a PIN confirmation on your mobile app before the transaction is accepted on our end. Rocket transfers follow a similar confirmation path. We reserve the right to suspend account access if we
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identify unusual activity, incomplete verification, or a mismatch between your registered details and your payment wallet. All disputes related to account balances or transaction history must be raised through the support channel within the timeframe stated in the dispute section below. These terms apply to mobile
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access and desktop sessions equally. Availability of specific features depends on your region and the applicable rules there.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or you need to raise a concern about your account, payment, or access rights, the channels below are how you get to us. State your registered mobile number and the specific issue — it speeds up the response significantly.

Team online

Live Chat

Reach the support team directly from the 10tk site using the live chat widget. Available during standard Bangladesh support hours for account and terms queries.

Email Support

For formal terms-related queries or written records of a dispute, email support is available. Responses cover eligibility, payment disputes, and account-access questions.

Help Centre

The help centre contains a summary of key terms clauses, payment rules, and the steps to follow if you believe a transaction was processed incorrectly.

ACCOUNT SECURITY

How We Protect Your Account Under These Terms

Your account security is part of our obligations under these terms, not a separate product feature. Here is how we handle it on our end, and what we ask from you.

Data Handling

We store only the account and payment data needed to verify transactions and resolve disputes. We do not sell or share your wallet details with third parties outside verified payment processors.

Session Security

Each session is protected with SSL encryption. If you access 10tk from a shared device in Dhaka or elsewhere, log out after each session — your account remains active until you sign out.

Account Retention

Inactive accounts are retained for a period defined in the full terms. Before any account is closed, we send notice to your registered contact. You can request account data at any time through support.

Change Requests

To update registered details — including your linked bKash or Nagad number — contact support with proof of ownership for both the old and new wallet. This step protects you against unauthorised changes.

Common Questions About These Terms

These are the terms-related questions we get asked most. If your question is not here, the support team can clarify any clause directly.

Account eligibility depends on your age and whether the service is permitted in your region. Access is subject to local law. If you are in a restricted region, these terms do not authorise use.

If your wallet shows a deduction but the amount is not reflected in your account, contact support with the transaction reference. We check the payment log and respond based on what the bKash or Nagad system recorded.

Yes. We may update these terms and will notify you through the contact details on your account. Continued use after the notice period means you accept the revised terms.

Send a data request through the support email channel. Include your registered mobile number. We process these requests in line with our data-retention schedule and applicable local rules.

Disputes must be raised within the timeframe stated in the full terms document. Contact support, state the transaction date, the payment method used — bKash, Nagad, or Rocket — and the amount in question.

The same terms apply to both mobile and desktop access. The payment steps for bKash, Nagad, and Rocket are the same regardless of which device you use to initiate the transfer.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your 10tk Account

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How We Protect Your Account Under These Terms

Common Questions About These Terms

01 Who can hold a 10tk account under these terms?

02 What happens if my bKash or Nagad payment is not credited?

03 Can these terms change after I have registered?

04 How do I request a copy of my account data?

05 What is the process for raising a dispute about a transaction?

06 Does using 10tk on mobile carry different terms than desktop?

Terms & Conditions

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